Good customer service is vital to growing and sustaining your business. What good customer service is, however, is a question that many businesses struggle to understand.
Employees must be knowledgeable, empathetic, good communicators, and be able to adapt to the needs of those they serve. Our Customer Service Programs teach employees how to handle even the most difficult customers and situations. Employees learn how to overcome the challenges of inevitable service breakdowns by implementing improved listening and communication skills.
Effective communication has the power to turn tough situations into opportunities to foster customer loyalty. By learning essential communication skills and a model for conducting service transactions, your customer service team’s abilities will grow and your company will be more successful.
From role playing and interactive exercises, to question and answer discussions, we create an environment where learning and adaptive skills flourish with four unique programs customized for your business:
STAR Customer Service
Creating Memorable Moments of Service
Moving from Ordinary to Extraordinary
Dealing with customer complaints