Feedback should improve performance that is below expectations, and encourage performance that meets or exceeds expectations.

Learning Objectives

• Understand the role of the coach and creating behavioral change.
• Understand the basics of motivation and employee engagement. 
• Learn to describe behavior/performance by using objective criteria and good questioning and listening skills.
• Provide specific feedback to improve performance and encourage good work.

Learn three types of feedback:

• Corrective Feedback
• Positive and Encouraging Feedback
• On-the-spot Feedback using the “Situation-Behavior-Impact” model