Course Description

Essential Skills of Leadership is the first step to developing successful managers. The program establishes a methodology for productive interactions between team members and team leaders. 

Essential Skills of Leadership helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team.

Course Objectives

• Maintain and enhance team member self-esteem.
• Base performance and work habit reviews on behaviors rather than on their personalities or attitudes.  
• Involve team members in goal setting, solving problems, and making decisions.

Course Description

Essential Skills of Communicating helps even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

Course Objectives

• See that communication is a two-way process.
• Construct clear, concise messages in the interest of the receiver. 
• Manage nonverbal behaviors to reinforce the intent of your message. 
• Listen actively to improve communication. 
• Create a climate of open communication which increases your team members' motivation and commitment.

Course Description

Resolving Conflicts helps managers develop skills to identify the source of team member conflicts by using effective communication and management techniques.

Course Objectives

• Conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill.
• Distinguish the two major sources of team member conflicts: personality clashes and work structure problems.
• Be aware of the positive and negative impacts of conflicts.
• Accept conflict as an inevitable part of all work situations, one that must be dealt with, not ignored.
• Establish a cooperative atmosphere to resolve conflicts when they arise.
• Help individuals understand each other's point of view.
• Lead team members to a solution.

 Course Description
Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that encourages higher performance. Reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling are based on real life situations.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to apply the skills on the job. 

Course Objectives

• Conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill.
• Improve your team member’s performance.
• Understand the factors that motivate team members to perform effectively.
• Understand how motivation varies from team member to team member.
• Distinguish between motivators and dissatisfiers.
• Learn how to create a motivating work environment for each team member.

Course Description

Effective Discipline is included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. The audiences for this course are team leaders, supervisors, and first-line managers. Learn effective techniques for addressing problem behaviors. Managers learn to preserve the individual's self-respect and encourage the best kind of discipline - self-discipline.

Course Objectives

• Conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill.
• Use techniques of effective discipline to eliminate problem behavior.
• Communicate in terms of behavior rather than perception or opinions.
• Recognize the importance of team member participation in defining problems and solutions.
• Manage discussions to diminish defensiveness and focus on solutions.
• Issue appropriate warning consistent with your organization's policies.
• Review  performance to make sure the problem is solved.

Course Description

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined definition of a good candidate and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way. Learn the processes and tools to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

Course Objectives

• Establish an efficient process that reduces the time to interview and select a qualified candidate.
• Maximize new hires' productivity by ensuring that candidates are a good fit for the job (both technical and organizational fit).
• Ensure team cohesion and support for new hires by involving team members in the process.
• Increase the retention of all new hires, reduce turnover during new hires' first year on the job.
• Clarify the roles and responsibilities of the interview team.
• Learn a structured interview process that ensures consistency and fairness to all candidates.
• Utilize specific tools and techniques to evaluate candidates and make an informed hiring decision.