February 2012
Bonnie Reiner, BHR Training, co-authors article in Lodging Magazine in article entitled "Keep It S-I-M-P-L-E"
Bonnie shares her insights into the importance of customer service training in "Lodging" hospitality industry trade journal.
Read the article here at Lodging Magazine
November 2011
BHR Training Presentation on “The Art of Motivation”
The historic Lotos Club in New York City was the venue for a recent presentation given by Bonnie Reiner, principal of BHR Training.
Entitled “Motivating in Challenging Times” the informative presentation helped attendees from the Club Managers City of New York bring out the best in their employees.
Doing and Being
Bonnie shared some of the factors that motivate employees. Managers spend time performing many activities in the course of a day. These activities can be summarized into two main activities: doing tasks that need to get done and being with employees to help them succeed. The presentations stressed that it is the being activities which tend to become more memorable and distinguishing between an average manager and a great manager.
In good times and bad, being activities are always needed in order to inspire, motivate, and engage the work force.
The interactive presentation also demonstrated how staff can be motivated to deliver better service for an improved customer experience by giving them the gift of feedback. Feedback is a powerful motivator when it is relevant, specific, timely, and sincere.
Learn more about BHR Training solutions
August, 2011
Mammoth Lakes (Calif.) Chamber of Commerce publishes an article with BHR Training:
The Biggest Customer Service Training Mistakes Small Business Owners Make and How To Fix Them.
June, 2011
TrainingIndustry.com publishes feature article by BHR Training:
"Customer Service Training: The Challenge to Surprise and Delight" BHR Training Article Published on TrainingIndustry.com
April, 2011
BHR Training, Inc. Launches New Website;
Adds Leadership Training Program
Hanover, MA (April 30, 2011): BHR Training, Inc., provider of leadership development, management training, and customer service training to a range of businesses, announces the launch of a new website. In addition, BHR Training added Everything DiSC® 363™ for Leaders to its growing list of leadership development tools.
The BHR Training website provides timely information for hospitality, real estate, healthcare, telemarketing and other businesses interested in results-oriented employee training programs that add business value and a return on investment.
The website offers a comprehensive Training Solutions section which includes detailed information on programs such as Train the Trainer; Leadership Development; Customer Service; Time Management and other key programs that energize the workplace, and improve employee skills and performance.
New Training Services Available The launch of the website coincides with the addition of Everything DiSC 363 for Leaders. Developed by Inscape Publishing, Inc., the program is designed for organizations to use 360° feedback as part of leadership development, whether they’re developing the bench strength of emerging leaders or honing the skills of experienced executives. As a result of the training, leaders receive personalized strategies to increase their effectiveness.
BHR Training specializes in delivering this unique and proven leadership development program.
About BHR Training, inc. BHR Training delivers results-oriented employee training to a range of industries including real estate, hospitality, healthcare, telemarketing and more. Custom employee training seminars and workshops improve staff performance, increase customer satisfaction, reduce job turnover, and improve business performance. Programs respect the adult learner and are tailored to the workplace. Hands-on learning encourages growth, and individual coaching provides feedback and opportunities to practice skills. www.bhrtraining.com
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