 "Bonnie, unlike many consultants we've previously had, understood the culture of our organization and made small suggestions that went a long way. Due to her great personality and innovative style she has helped us develop our very first performance review process and conducted trainings with our staff that has made us better. Bonnie, in essence, challenged us to take our service to our community to another level. We are thankful for an entire year she has dedicated to making us better!" Pastor Adam Durso “Bonnie has the unique ability to tailor her training programs for the audience; she can work with all levels of individuals making everyone comfortable. She also has a special way of gaining the trust of her audience so that they can open up and be a part of the experience.” Elizabeth Rossi “Bonnie’s hospitality training has stayed with my staff for 8 years and her arrival for refresher courses is greeted with great enthusiasm.” Tracy Kaufman “She will wow you with her skill, personality and competence. She is one of the most adaptable and resourceful trainers you could find. My former congregation in New York City was the first church that she actually conducted customer training. That congregation's approach to guest services has moved up the ladder. Upon taking up office in a new congregation in Orlando, one of the desires was to have Bonnie conduct a similar training at this church. And what a difference she has made! We have stated that we will stand up as rival to the giant Disney because we were trained by the best, Bonnie." Pastor Ronald Benjamin “My employees love her! When Bonnie comes back to do a follow up with the staff, three months after her first training session, walking with her through the club my employees greeted her by name with huge smiles which made me smile. But what blew me away, was that she remembered their names….the look on their faces was priceless!” Tracy Kaufman “I would like to thank you for such a wonderful training class. I found your technique of training to be extremely productive. I have started using your system for staff training and have already seen a difference. I would recommend your training very highly.” Daniel Perez “I have worked with Bonnie at this hotel for about two years now and have been nothing but pleased with her and her training. Bonnie is energetic, charismatic, professional and an extremely effective and likeable trainer. Her training has helped us achieve higher guest satisfaction scores. Bonnie will follow up with participants to ensure their continued leanings and has often reached out unexpectedly to assist. Bonnie has facilitated classes for both management and hourly staff, as is very relaxed and comfortable with all levels of employees. As a Director of Human Resources, I truly appreciate the impact training has on the operations of the hotel.” Michael Weinstein “A+++ so much optimism, energy, fun, atmosphere was really warm and friendly.” DiSC Communications class participant “Bonnie is excellent. She is very engaging.” DiSC Communications class participant “Bonnie’s performance has exceeded my expectations. Bonnie functions more as our business partner than a consultant, helping us to produce results that have enhanced our service delivery, with the focus on lasting results.” Michael J. Downing “I have worked with Bonnie Reiner at two different resorts. Her emphasis on helping an organization focus on the critical aspects of training and development had an immediate and then sustained positive effect on the quality of service performed by our team. Her approach of developing relationships with the leaders of the companies she serves has helped our leadership team trust her processes. We look forward to using her guidance to help us continually improve our service.” Ron Emler “Regardless of the type of business that you are looking to take to the next level, Bonnie takes the time to comprehend the desired outcome and does an outstanding job of tailoring her style, curriculum and presentation to best impact the group she is working with. In an industry such as hospitality, these results are highly measurable and in Bonnie's case, undeniable.” Thomas D. Foti BHR Training Inc. is a Boston-based company that is available to serve businesses nationwide. For more information call 781-829-4727 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |